| CSAT - Customer Satisfation Score 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| n.a. | n.a. | n.a. | n.a. | 9 | 9 | 9 | 9 | 9 | 9 | - | - |
| PCR - Process Compliant Rate 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| n.a. | n.a. | n.a. | n.a. | 100% | 100% | 100% | 100% | 100% | 100% | - | - |
| NCRT - Non Conformace Resolution Time 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| n.a. | n.a. | n.a. | n.a. | n.a. | 12h/n.c. | 12h/n.c. | 12h/n.c. | 12h/n.c | 12h/n.c | - | - |
| CCR - Customer Complaint Rate 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| n.a. | n.a. | n.a. | n.a. | n.a. | 14,20% | 14,20% | 14,20% | 14,20% | 14,20% | - | - |
| OTDR - On-Time Delivery Rate 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| n.a. | n.a. | n.a. | 100% | 100% | 100% | 100% | 100% | 100% | 100% | - | - |
| CRR - Customer Retention Rate 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| n.a. | n.a. | n.a. | 100% | 100% | 100% | 100% | 100% | 100% | 100% | - | - |
| TR - Team Productivity 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| n.a. | n.a. | n.a. | 88h/n.p. | 88h/n.p. | 88h/n.p. | 88h/n.p. | 88h/n.p. | 88h/n.p. | 88h/n.p. | - | - |
| ART - Average Resolution Time 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| n.a. | n.a. | n.a. | n.a. | n.a. | 12h/n.t. | 12h/n.t. | 12h/n.t. | 12h/n.t. | 12h/n.t. | - | - |
| ETR - Employee Training Rate 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | - | - |
| CTR Display campaigns 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| 0,35% | 0,82% | 7,26% | 5,40% | 8,09% | 7,13% | 8,30% | 8,30% | 7,69% | 6,47% | - | - |
| Impressions Display campaigns 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| 18187 | 116289 | 242940 | 258030 | 220880 | 229312 | 279392 | 279313 | 279587 | 272913 | - | - |
| Iterations Display campaigns 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| n.a. | 1002 | 19260 | 41383 | 25825 | 22509 | 27985 | 27991 | 22235 | 17890 | - | - |
| View Rate Display campaigns 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| n.a. | n.a. | 10,77% | 9,62% | 28,96% | 23,26% | 18,60% | 18,60% | 24,24% | 25.25% | - | - |
| CP Display campaigns 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| 0,10% | 0,05% | 0,00% | 0,00% | 0,00% | 0,00% | 0,00% | 0,25% | 0,00% | 0,00% | - | - |
| Return on Ad Spend Display campaigns 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| 2414,18% | 6641,19% | 91381,87% | 119016,05% | 78832,16% | 70817,93% | 88063,54% | 89427,84% | 79385,20% | 75295,20% | - | - |
| NPS - Net Promoter Score 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| n.a. | n.a. | n.a. | 9 | 9 | 9 | 9 | 9 | 9 | 9 | - | - |
| SOCIAL MEDIA FOLLOWER to 02/011/2025 |
| facebook | instagram | tik tok | X | youtube | whatsapp |
| 324.767 | 287.649 | 25.9k | 12.142 | 9.880 | 1.305 |
| Tu-Mi.com Page Speed Time 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| 530 ms | 530 ms | 530 ms | 670 ms (*) | 670 ms | 670 ms | 670 ms | 670 ms | 670 ms | - | - | - |
| (*) third-party software has significant blocking times on page loading see Iubeda/Onesignal/Google Adsense |
| Tu-Mi.com Best Pratics 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| 60% | 60% | 85% | 85,00% | 85,00% | 85,00% | 85,00% | 85,00% | 85,00% | 89,00% | - | - |
| Tu-Mi.com Accessibility 2025 |
| 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |
| 79% | 80% | 81% | 81,00% | 83,00% | 83,00% | 83,00% | 83,00% | 83,00% | 89,00% | - | - |